Help desk with support ticketing, knowledge base, FAQ and customer testimonials.
iSupport is a robustly featured help desk solution equipped with ticket support system, knowledge base, FAQ and customer testimonial manager.
Support tickets are a great way to organize your incoming support request and visitor inquires.
Have you ever had to dig through your inbox to remind yourself what the history of correspondence was for a particular email?
The iSupport help desk automatically groups all correspondence into a single page for easy reference.
Have you ever had to respond to an email and ask for a better explanation or more information, or simply what the person was referring to in the first place?
iSupport will help guide your clients inquiries. You can predefine subjects and departments for your clients to choose from when they contact you. iSupport offers multiple administrator support so specific departments and subjects can be assigned to a specific administrator, and iSupport allows you to add up to an additional 10 form fields to the base inquiry form, so you can really get specific about the information you want from your clients.
Have you ever answered the same question twice?
Why not convert a frequently asked question into a knowledge base article or FAQ? The iSupport help desk software / script allows you to convert support ticket dialogue into a knowledge base article, FAQ, or if something happens to say something nice about your company iSupport will let you convert it into a testimonial.
These are just some of the ways iSupport can save you time.
iSupport uses a template system and all design elements are easily modified with Dreamweaver or Frontpage. Use the announcment manager to keep your visitors informed of your technical support status. Easy to install, no coding knowledge necessary.
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